Returns
Please contact me as soon as possible if there are any problems with your order. All returns are subject to my assessment. Where a product is faulty or not as described and has been looked after in accordance with care instructions, you will receive a full refund including postage, or replacement of your choice.
Returns due to change of mind or purchase of incorrect size will be taken within a fortnight as long as the item has not been worn, washed, or marked in any way, and it is the customer's responsibility to cover all postage costs. If you would like to try a nappy on for size please fully line it first. Change of mind returns will have the option of a refund, replacement or credit, depending upon stock.
Postage
Default postage is standard Australia Post parcel rate-please check their site if you are unsure. Express and Registered post are available by request. Please note on your order if you would like Express Post and I will contact you to tell you if it is possible-I am 25kms away from my nearest post office so do not make special trips to post parcels, but am happy to express if i'm planning a trip in.
Unfortunately, once your package leaves my hands I can take no responsibility for it-please choose Registered post during checkout if you have concerns about the postal system. Luckily i'm yet to have a parcel go missing, but if yours does please let me know and i'll do all I can from my end to chase it up for you.
Privacy
Being a private person myself, your privacy is important to me. I will not share your personal or transaction details with anyone, unless required by law. Newsletters are double-opt in and comply with current anti-spam laws.
